President & CEO
Dic Marxen is President and Chief Executive Officer of CCRA International, Inc., a unique family of brands delivering technology, marketing, accreditation and education for travel industry professionals. Dic’s passion for marketing, technology and global distribution solutions seamlessly connect travel professionals, driving revenue, relationships and brand recognition.
As President and CEO, Dic oversees the executive team, strategically leading a group of divisions responsible for the CCRA Global Preferred Hotel Program including, AirSelect, Global TRUE program and CCRA’s Call Center−the biggest and best call center in the industry. His knowledge, expertise and dedication are reflected in CCRA’s unstoppable growth and expansion.
Under Dic’s leadership, CCRA pioneered the industry’s biggest and best call center, serving members and their travelers 24 hours a day, 7 days a week. With more than 40 years in the business, over 80 elite agents, 380,000 travel transactions and 100% digital recording, Dic crafted an industry leading call center solution concept majority of agencies in the U.S. trust with their greatest asset−their travelers.
Prior to leading CCRA, Dic led several successful insurance and technology organizations. He served as Senior Vice-President of Insurance Business Services at CGI Group, Inc. and as President and Chief Executive Officer of NSpire Insurance Solutions Inc., since November 2001. In 2000, he served as Chief Executive Officer of Wheatley Group, Ltd., facilitating its sale to insurance industry giant AIG.
Dic’s extensive technology background encompasses positions as Chief Executive Officer, Director and Consultant at various business service firms. He served as Vice President and Consultant with OneShield, Inc., and as Chairman of the Board for Travel Fulfillment International, a joint venture between Hickory Travel Systems and CCRA.
From 1998 to 2001, Dic served as Board Chairman at Apple Orthodontix, Inc., as Director of OneLink Corporation and as Director of Apple Orthodontix, Inc., since February 1998 and INSpire Insurance Solutions Inc. since November 2001. In addition, he served as a Director of National Pizza Corp. since 2005.
Dic founded Marxen & Associates, serving as Chief Executive Officer from 1984 to 1995. He received his Bachelor of Science degree in industrial engineering from Texas Tech University. Residing in Fort Worth, Texas, Dic enjoys spending quality time with his wife and family.
Peter E. Pincus, CTC, is the Chief Commercial Officer at CCRA. With more than 30 years of travel industry experience, Peter leads and coordinates CCRA’s commercial strategy and growth across all divisions.
Wendi Carman, Chief Technology Officer, drives innovation strategy and growth for CCRA, ensuring technology excellence. As CTO, Wendi is responsible for defining CCRA’s technical strategy, mission and vision across company platforms. Wendi’s passion for innovation drives her commitment to setting the bar for security best practices and corporate responsibility, driving breakthrough technology-driving products and services, evolving how the travel industry connects.
Growing up, Maggie Fischer was quite the creator with an endless imagination. It is Maggie’s passion for creativity, from graphic design to strategic marketing, driving her as CCRA’s Chief Marketing Officer, while leading an ambitious culture and bringing award-winning campaigns to fruition. As CMO, Maggie is the driving force of CCRA’s brand and global integrated marketing communications across company divisions including the Call Center, Global Business development, Hotel Network, Membership, and Air.
James Bush joined CCRA in 2014 as CCRA’s Chief Financial Officer. As CFO, James oversees the accounting, business support, financial planning and analysis, internal audits and tax functions at CCRA. Under James’ guidance and financial strategy, CCRA seamlessly evolved from one of the largest hotel distributors in the U.S. and Canada to a global travel consortium. James is just as comfortable balancing budgets as he is about balancing key relationships.
Jerry Paquette serves as Vice President, Call Center Solutions for CCRA. In this role, Jerry is committed to setting the bar for low hold times and exceptional customer satisfaction levels. Jerry’s passion for nurturing client relations and flawless customer engagement drives him to successfully leading a global travel consortium call center, open 24 hours per day, 7 days per week. As VP of Call Center Solutions, Jerry oversees a team of over 80 elite call center solution agents located throughout the U.S., serving 450 domestic and international travel agencies, while seamlessly processing about 380,000 travel transactions per year. Since 1988, Jerry dedicated his career to pioneering the 24/7-call center concept and designing top talent customer experience for CCRA.
Steve Pello is CCRA’s Vice President Air Partner Network. In this role Steve ensures CCRA’s Air Partner Network division delivers first class offerings and solutions for our travel agent and airline partners. Under Steve’s leadership, the Air Partner Network evolved the connection between travel agents and airlines through negotiated contracts, yielding top-tier commissions for CCRA registered travel agents through CCRA AirSelect program.
Growing up Margie was inquisitive, always exploring everything in technology and nature and how it all intertwined. It was her techy vision, intertwining travel and strategic social media advances, driving her as CCRA’s Vice President Membership Services. In this role, Margie oversees member service functions comprised of strategic partnerships, business development, marketing, meetings and special events.
Pam Hirsch is Senior Director, Agency Engagement for CCRA. In this role, Pam is responsible for keeping GDS-enabled corporate and leisure clients more closely engaged in their CCRA partnership, while ensuring CCRA partners are utilizing all products and services accessible to optimize business. Pam’s breadth of experience and innovative engagement strategies build and retain memberships.
Customer Care Manager