Meet the CCRA Team

The dedicated team at CCRA works tirelessly to ensure that all of our customers – from our award winning call center to our hotel, air and supplier programs and our entire network of travel professionals has what they need to power their travel businesses each and every day.

Dic Marxen

President & CEO

Dic Marxen is President and Chief Executive Officer of CCRA International, Inc., a unique family of brands delivering technology, marketing, accreditation and education for travel industry professionals. Dic’s passion for marketing, technology and global distribution solutions seamlessly connect travel professionals, driving revenue, relationships and brand recognition.

Leadership Team

Wendi Carman

Chief Technology Officer, SVP

Wendi Carman, Chief Technology Officer, drives innovation strategy and growth for CCRA, ensuring technology excellence. As CTO, Wendi is responsible for defining CCRA’s technical strategy, mission and vision across company platforms. Wendi’s passion for innovation drives her commitment to setting the bar for security best practices and corporate responsibility, driving breakthrough technology-driving products and services, evolving how the travel industry connects.

Peter Pincus

Chief Commercial Officer

Peter E. Pincus, CTC, is the Chief Commercial Officer at CCRA. With more than 30 years of travel industry experience, Peter leads and coordinates CCRA’s commercial strategy and growth across all divisions.

James Bush

Chief Financial Officer

James Bush joined CCRA in 2014 as CCRA’s Chief Financial Officer. As CFO, James oversees the accounting, business support, financial planning and analysis, internal audits and tax functions at CCRA. Under James’ guidance and financial strategy, CCRA seamlessly evolved from one of the largest hotel distributors in the U.S. and Canada to a global travel consortium. James is just as comfortable balancing budgets as he is about balancing key relationships.

Jerry Paquette

Vice President, Call Center Solutions

Jerry Paquette serves as Vice President, Call Center Solutions for CCRA. In this role, Jerry is committed to setting the bar for low hold times and exceptional customer satisfaction levels. Jerry’s passion for nurturing client relations and flawless customer engagement drives him to successfully leading a global travel consortium call center, open 24 hours per day, 7 days per week. As VP of Call Center Solutions, Jerry oversees a team of over 80 elite call center solution agents located throughout the U.S., serving 450 domestic and international travel agencies, while seamlessly processing about 380,000 travel transactions per year. Since 1988, Jerry dedicated his career to pioneering the 24/7-call center concept and designing top talent customer experience for CCRA.

Steve Pello

Vice President, Air Partner Network

Steve Pello is CCRA’s Vice President Air Partner Network. In this role Steve ensures CCRA’s Air Partner Network division delivers first class offerings and solutions for our travel agent and airline partners. Under Steve’s leadership, the Air Partner Network evolved the connection between travel agents and airlines through negotiated contracts, yielding top-tier commissions for CCRA registered travel agents through CCRA Air.