Meet the CCRA Team


Dic Marxen
Dic Marxen
Dic Marxen

President & CEO

Dic Marxen

President & CEO

Dic Marxen is President and Chief Executive Officer of CCRA International, Inc., a unique family of brands delivering technology, marketing, accreditation and education for travel industry professionals. Dic’s passion for marketing, technology and global distribution solutions seamlessly connect travel professionals, driving revenue, relationships and brand recognition.

As President and CEO, Dic oversees the executive team, strategically leading a group of divisions responsible for the CCRA Global Preferred Hotel Program including, AirSelect, Global TRUE program and CCRA’s Call Center−the biggest and best call center in the industry. His knowledge, expertise and dedication are reflected in CCRA’s unstoppable growth and expansion.

Under Dic’s leadership, CCRA pioneered the industry’s biggest and best call center, serving members and their travelers 24 hours a day, 7 days a week. With more than 40 years in the business, over 80 elite agents, 380,000 travel transactions and 100% digital recording, Dic crafted an industry leading call center solution concept majority of agencies in the U.S. trust with their greatest asset−their travelers.

Prior to leading CCRA, Dic led several successful insurance and technology organizations. He served as Senior Vice-President of Insurance Business Services at CGI Group, Inc. and as President and Chief Executive Officer of NSpire Insurance Solutions Inc., since November 2001. In 2000, he served as Chief Executive Officer of Wheatley Group, Ltd., facilitating its sale to insurance industry giant AIG.

Dic’s extensive technology background encompasses positions as Chief Executive Officer, Director and Consultant at various business service firms. He served as Vice President and Consultant with OneShield, Inc., and as Chairman of the Board for Travel Fulfillment International, a joint venture between Hickory Travel Systems and CCRA.

From 1998 to 2001, Dic served as Board Chairman at Apple Orthodontix, Inc., as Director of OneLink Corporation and as Director of Apple Orthodontix, Inc., since February 1998 and INSpire Insurance Solutions Inc. since November 2001. In addition, he served as a Director of National Pizza Corp. since 2005.

Dic founded Marxen & Associates, serving as Chief Executive Officer from 1984 to 1995. He received his Bachelor of Science degree in industrial engineering from Texas Tech University. Residing in Fort Worth, Texas, Dic enjoys spending quality time with his wife and family.

Leadership Team

Peter E. Pincus, CTC
Peter E. Pincus, CTC
Peter E. Pincus, CTC

Chief Commercial Officer

+1 682-233-1951

Peter E. Pincus

Chief Commercial Officer

Peter E. Pincus, CTC, is the Chief Commercial Officer at CCRA. With more than 30 years of travel industry experience, Peter leads and coordinates CCRA’s commercial strategy and growth across all divisions.

As CCO, Peter oversees sales, product development, supplier relations and customer service. The driving force to CCRA’s groundbreaking market expansion and trusted brand recognition is Peter’s dedication to ensuring successful integrated commercial success. His solid consortia, sales, marketing, and commercial business strategy expertise drives Peter’s passion for CCRA’s expansion and evolution.

Peter first joined CCRA in 2010 as President of CCRA’s Global Network division. In this role Peter brought CCRA to new heights, positioning CCRA as a global leading distributor of travel products and services for travel buyers and consumers in more than 70 different countries.

Prior to joining CCRA in 2010, Peter served as Senior Global Sales Manager with Marriott International where he provided strategic counsel to the largest travel consortia, key retail travel agencies, and industry associations. In addition, Peter held positions with American Express Travel and other diverse consortia. In 1995, he founded and led Consultek, Inc., a travel management consulting company that specialized in the Latin American market.

Peter studied business administration and management at Queens College. He resides in Washington D.C. with his family.

Wendi Carman
Wendi Carman
Wendi Carman

Chief Technology Officer

+1 973-492-0622

Wendi Carman

Chief Technology Officer

Wendi Carman, Chief Technology Officer, drives innovation strategy and growth for CCRA, ensuring technology excellence. As CTO, Wendi is responsible for defining CCRA’s technical strategy, mission and vision across company platforms. Wendi’s passion for innovation drives her commitment to setting the bar for security best practices and corporate responsibility, driving breakthrough technology-driving products and services, evolving how the travel industry connects.

Wendi first joined CCRA as director of program development, bringing more than10 years of industry expertise. Prior to working with CCRA, she served as director of technology for VTS Travel Services. Designing trendsetting web-based solutions in travel technology, Wendi seamlessly converted challenges to benefits, empowering travel agents and suppliers to form profitable partnerships.

Wendi attended the University of Delaware where she earned her Bachelor of Science degree in finance in 1992. She currently resides in New Jersey and enjoys traveling and spending quality time with her family. When Wendi isn’t transforming technology, you just might find her touring Italy.

Maggie Fischer
Maggie Fischer
Maggie Fischer

Chief Marketing Officer

+1 682-233-1927

Maggie Fischer

Chief Marketing Officer

Growing up, Maggie Fischer was quite the creator with an endless imagination. It is Maggie’s passion for creativity, from graphic design to strategic marketing, driving her as CCRA’s Chief Marketing Officer, while leading an ambitious culture and bringing award-winning campaigns to fruition. As CMO, Maggie is the driving force of CCRA’s brand and global integrated marketing communications across company divisions including the Call Center, Global Business development, Hotel Network, Membership, and Air.

Prior to joining CCRA, Maggie most recently served as the Director of Marketing Communications and Brand for Airlines Reporting Corporation (ARC), managing the company’s high-value marketing programs, developed acclaimed corporate identity and rebranding initiatives, implemented the use of new technology platforms, and directed the communication of ARC’s strategic vision.

Prior to joining ARC, she co-founded DCM, Inc. and served as the boutique advertising agency’s principal marketing and creative leader, developing and managing campaigns for businesses within the travel, technology, non-profit, and healthcare industries.

Throughout Maggie’s career, she earned many awards in leading travel industry publications and marketing associations. Successful marketing campaigns she spearheaded at ARC were recognized with numerous Travel Weekly Gold Magellan Awards in 2012 and 2013. TravAlliancemedia named Maggie a 2013 “Travel Industry Rising Star.” In the same year, the company’s compelling graphic designs and creative collateral projects developed under her direction were recognized by Graphic Design USA as the “Best B2B Campaign” and the “Best Collateral Design.” In 2010, Maggie received the prestigious “Best Marketing Campaign” award from the American Marketing Association, and in 2008, the “Best Consumer Card Campaign” award from MasterCard Inc., for her work with ARC’s Travel Card and Corporate Identity projects.

Maggie obtained her BFA in Graphic Design and Communications from the Savannah College of Art and Design in 2002.

When she isn’t spearheading innovative marketing campaigns, she is exploring the arts and outdoors or working one of her many hobbies. She resides in Orlando, FL with her husband, daughter and French Bulldogs BIFF, Blanche and Hank!

James Bush
James Bush
James Bush

Chief Financial Officer

+1 (817) 455-9931

James Bush

Chief Financial Officer

James Bush joined CCRA in 2014 as CCRA’s Chief Financial Officer. As CFO, James oversees the accounting, business support, financial planning and analysis, internal audits and tax functions at CCRA. Under James’ guidance and financial strategy, CCRA seamlessly evolved from one of the largest hotel distributors in the U.S. and Canada to a global travel consortium. James is just as comfortable balancing budgets as he is about balancing key relationships.

Prior to joining CCRA, James served as CFO for ABP International, eeParts, Inc. and Priester Supply Company. But his expertise doesn’t stop at crunching numbers. James also served as a Corporate Controller for Estes, Inc and led Zoom Services, LLC, as their President & CEO. It is James’ diverse background, from balancing people to balancing budgets that ensures CCRA’s financial strategy not only works for the company, but also works for their partners while remaining fiscally responsible.

During James’ studies at Baylor University, he served as President of Lambda Chi Alpha and graduated in 1981 with a Bachelor of Business Administration degree in accounting. He currently resides in Fort Worth Texas.

Jerry Paquette
Jerry Paquette
Jerry Paquette

Vice President, Call Center Solutions

+1 682-233-1234

Jerry Paquette

Vice President, Call Center Solutions

Jerry Paquette serves as Vice President, Call Center Solutions for CCRA. In this role, Jerry is committed to setting the bar for low hold times and exceptional customer satisfaction levels. Jerry’s passion for nurturing client relations and flawless customer engagement drives him to successfully leading a global travel consortium call center, open 24 hours per day, 7 days per week. As VP of Call Center Solutions, Jerry oversees a team of over 80 elite call center solution agents located throughout the U.S., serving 450 domestic and international travel agencies, while seamlessly processing about 380,000 travel transactions per year. Since 1988, Jerry dedicated his career to pioneering the 24/7-call center concept and designing top talent customer experience for CCRA.

Jerry began his career with CCRA in 1988 as a reservationist. Between 1988-1995 he wore several hats through his journey as reservationist, lead reservationist, ticketing agent and up to supervisor. In 2000, his talent to lead successfully diverse teams was acknowledged, redirecting his career path into management of training. Having served in every position from the bottom to the top, his unique perspective of strategic management earned him several more promotions in 2007 to Director of Operations, 2010 to Senior Director of Operations, 2014 VP of Operations and now serving as VP of Call Center Solutions.

Upon graduating high school in Simi Valley, California, Jerry jumpstarted his relentlessly focused career in the travel industry with CCRA. Jerry resides in his hometown Simi Valley, with his wife Jennifer, son and daughter. When he isn’t transforming challenges into solutions, you might find him coaching his kids’ baseball team or living it up at music concerts around the globe.

Steve Pello
Steve Pello
Steve Pello

Vice President, Air Partner Network

+1 203-274-2231

Steve Pello

Vice President, Air Partner Network

Steve Pello is CCRA’s Vice President Air Partner Network. In this role Steve ensures CCRA’s Air Partner Network division delivers first class offerings and solutions for our travel agent and airline partners. Under Steve’s leadership, the Air Partner Network evolved the connection between travel agents and airlines through negotiated contracts, yielding top-tier commissions for CCRA registered travel agents through CCRA AirSelect program.

As VP of Air Partner Network, Steve is the architect of CCRA’s AirSelect program. Spearheading this program, Steve bridged the relationship between leading international air suppliers and CCRA’s travel agency partners with a robust network and profitable negotiated contracts already in place. Bringing 22 years of direct airline experience and more than 30 years in travel, Steve creates a win-win program for both suppliers and agents, booking commissionable air travel across the globe.

Prior to joining CCRA, Steve served as Regional Sales Manager-Southeast for American Airlines, Inc., developing groundbreaking sales and marketing strategies for American Airlines Hubs in Raleigh Durham and Nashville, Tennessee, resulting in an astonishing $900 million in sales. Throughout his 35 years of travel industry experience, Steve was responsible for operations, sales and marketing as the previous owner of Carrier Travel in New York City and in senior positions at Directravel, Travel Savers and OneTravel.com.

In 1982, Steve earned his Bachelor of Science degree in marketing and communications from Adelphi University. He resides in Palm City, Florida with his wife Kathy. Steve and Kathy are no strangers to traveling. From Stamford, Connecticut to Boulder, Colorado, they stay busy flying from coast to coast visiting their daughters and grandchildren. But land isn’t the only area of travel Steve and Kathy enjoy. In fact, you just might find them scuba diving under the sea.

Margie Jordan
Margie Jordan
Margie Jordan

Vice President of Agency Education

+1 682-232-0544

Margie Jordan

Vice President, Membership Services

Growing up Margie was inquisitive, always exploring everything in technology and nature and how it all intertwined. It was her techy vision, intertwining travel and strategic social media advances, driving her as CCRA’s Vice President Membership Services. In this role, Margie oversees member service functions comprised of strategic partnerships, business development, marketing, meetings and special events.

As VP of Membership Services, Margie is relentlessly focused on membership communication to more than 4,000 travel agent members, chapter and regional directors. Committed to ensuring members have a complete understanding of all CCRA products, services and memberships, Margie is ultimately invested in hosting various in-person conferences setting the stage for growth and delivering exclusive value, ensuring CCRA members get the most out of their membership from supplier networks to website construction.

While serving as VP of Membership Services for CCRA, in January 2005, Margie founded and currently operates Jordan Executive Travel Service as President and CEO. Margie’s solid social media marketing expertise ignited her profound niche and business as social media marketing trainer and keynote speaker, adding a competitive edge to her travel business and CCRA’s brand image in the marketplace.

Having started a career in accounting, she found herself starving for creativity, and decided to crunch more than numbers, moving into the food service industry as Creative Service Manager for Darden. Still soul searching for career fulfillment, Margie relocated into real estate but still couldn’t seem to find just the right place to feel at home. Taking her first trip outside the U.S. on a Carnival cruise vacation to the Western Caribbean, Margie discovered her passion through her curiosity to see the world and make it reality for people around the globe.

When Margie is not hosting a CCRA PowerSolutions event, you just might find her featured on Jacksonville FL, local news as an on-air travel expert revealing the latest and greatest travel trends and destinations.

In 1984, Margie earned her degree in accounting from University of Missouri-Kansas City, and then moved on to complete her Associate of Science degree in business from Florida State College in 2011. Residing in Jacksonville, FL with her family, Margie enjoys exploring the world one country at a time.

Hotel Relations

Daniel Spencer
Daniel Spencer
Daniel Spencer

Director | Hotel Relations

+1 682-233-1949

Jolene Volkart
Jolene Volkart
Jolene Volkart

Senior Director | Operations

+1 682-232-2999

Ryan Sokoloff
Ryan Sokoloff
Ryan Sokoloff

Director | Hotel Relations

+1 682-232-3005

Terrence Cox, CCTE
Terrence Cox, CCTE
Terrence Cox, CCTE

Director | Hotel Relations

+1 682-233-1936

Global Network

Brian Albano
Brian Albano
Brian Albano

Director of Global Supplier Relations

+1 682-233-1958

Susana Rodriguez
Susana Rodriguez
Susana Rodriguez

Regional Director, Latin America

Phone: + 1 682 232 0459
Mobile: + 507 6202 3043

Ambar Garcia
Ambar Garcia
Ambar Garcia

Director | CCRA Mexico

01 739 395 1759



Marketing

Jamie Howe
Jamie Howe
Jamie Howe

Senior Director | Supplier Marketing

+1 682-233-1926

Nick Nemethy
Nick Nemethy
Nick Nemethy

Senior Digital Marketing Manager

Stacey Tarr, DMCP
Stacey Tarr, DMCP
Stacey Tarr, DMCP

Director of Marketing and Events

+1 954-309-5849

Membership Services

Holly Carrig
Holly Carrig
Holly Carrig

Director of Agency Marketing

+1 682-232-2998

Amanda Chait
Amanda Chait
Amanda Chait

Manager of Accreditation and Membership Experience

+1 682-233-1937

Call Center

Glenn Freeman
Glenn Freeman
Glenn Freeman

Director of Sales | North America

1-682-233-1971

Val Frederick
Val Frederick
Val Frederick

Operations Manager

Terrie Mendes
Terrie Mendes
Terrie Mendes

Senior National Accounts Manager

1-682-233-1945

Prisca Kirk
Prisca Kirk
Prisca Kirk

Ticketing Manager

1-682-233-1940

Donann Williams
Donann Williams
Donann Williams

Customer Care Manager

Carlos Delvalle
Carlos Delvalle
Carlos Delvalle

Training Manager

1-682-233-0950

Judy Karta
Judy Karta
Judy Karta

Customer Care Manager

1-682-233-0944