Careers

Ready to Join One of the Most Dynamic Companies in Travel?


Work
Hard

Work<br>Hard

We work hard at what we do. We're driven by success and we celebrate our failures as learning experiences. We strive every day to do better for our customers.

Play
Hard

Play<br>Hard

Sure it's a little cliche,´ but hey, it's true. When we get together, we celebrate our team and all of our contributions. We can't do what we do without great relationships.

Make
Magic

Make<br>Magic

Just ask our customers. From outstanding customer service to delivery of jaw dropping marketing and products, we make magic happen every single day.

Enjoy the
Rewards

Enjoy the<br>Rewards

At the end of the day, we take great pride in what we do, and enjoy competitive pay, great benefits and a flexible work environment designed to bring out the best in our people.


Current Openings

Director of Marketing
Position Title: Director of Marketing
Location: Reports to: Vice President of Marketing
Status: Full-time/Exempt
Location: Remote/Virtual (USA Only) or Boca Raton, FL

General Position Overview: ABC Global Services is seeking a talented Director of Marketing to join our ABC•CCRA marketing team. The ideal candidate is creative, collaborative, and proficient with marketing- and business-related software, as well as thrives in a high-paced, fast-changing environment This role requires a solid background in B2B marketing in the travel and/or hospitality industry, with a thorough understanding of the corporate and leisure travel agency communities. This individual must be a self-motivated multi-tasker, an independent thinker and problem solver, and one who takes pride of ownership in delivering the highest quality marketing for external and internal client constituents.

Key Job Responsibilities:
  • • Develop, plan, and implement marketing plans for external supplier partners and internal business units, including maintaining multiple marketing calendars.
  • • Act as the primary marketing point of contact for all supplier partners in support of their marketing plans, including keeping them abreast of any changes, advertising specs and guidelines and providing direction as needed.
  • • Work closely with the internal supplier relations teams in the management and delivery of all supplier marketing.
  • • Build and maintain positive, professional relationships with all key supplier partner contacts.
  • • With the support of the marketing manager and marketing coordinator, oversee the development and execution of all marketing programs to ensure on-time, error free delivery.
  • • Direct graphic designers in the development of all creative projects assigned.
  • • Develop creative copy to support marketing campaigns including email, website content, collateral, and social media.
  • • Participate in branding and logo development as required.
  • • Responsible for leading and managing the department in all processes to ensure all programs are executed in the most efficient, timely manner.
  • • Review and approve all partner ad submissions/creative content to ensure they meet ABC’s advertising specifications and guidelines.
  • • Own and manage the advertising specifications and guidelines for all partner marketing programs.
  • • Ensure all supplier partner brand guidelines are adhered to in marketing communications produced by ABC on their behalf.
  • • Ensure marketing team, VP of Marketing and key stakeholders are informed and up to date on the status of all programs and projects, as necessary.
  • • Proactively take initiative to recommend changes to continually improve our marketing programs, processes and/or creative design.
  • • Responsible for brand website(s) content ensuring it is current and accurate, and that all functionalities (links/forms) are working as intended.
  • • Track, monitor and measure the performance of all marketing campaigns, utilizing available data sources, to ensure effectiveness and make recommendations for improved performance and client engagement.
  • • Work effectively with cross-functional teams in the development and execution of marketing programs and projects.
  • • Manage marketing projects as assigned from start to finish.
  • • Oversee marketing support of company trade shows and industry events.
  • • Oversee the management and maintenance of multiple client email databases, including segmentation.
  • • Manage, track, and approve expenses for marketing software licenses, independent contractors, and outside vendors.
  • • Maintain proficiency in a variety of software programs utilized in the day-to-day execution of marketing campaigns, including but not limited to (CRM, email marketing platform, webinars, surveys, social media).
  • • Stay current and utilize best-practices in email marketing, industry trends and general marketing practices.
  • • Prepare weekly/monthly and adhoc reports as required.


Job Qualifications:
  • • College Degree (major in marketing and communications preferred)
  • • Minimum of 10 years progressive experience in B2B marketing, preferably in the travel and/or hospitality industry.
  • • Ability to demonstrate successful development and execution of marketing campaigns and projects from conception to completion.
  • • Solid background and experience in working with external clients in a partnership marketing environment.
  • • Solid background and experience in digital marketing forms including email, social media, and content marketing.
  • • Excellent understanding of graphic design applications, and principles in design for both digital and traditional marketing (print collateral, brochures etc.)
  • • Excellent organizational and project managements skills.
  • • Effective time-management skills with the ability to multi-task, managing multiple projects simultaneously in a deadline-driven environment.
  • • Attention to detail with exceptional proof-reading skills and pride of ownership in delivering the highest quality of marketing.
  • • Strong creative marketing copy-writing skills
  • • Solid analytical skills.
  • • Solid experience with a high-level of technical knowledge in Microsoft Office (PowerPoint, Word, Excel, Publisher), CRM systems, WordPress CMS Google Analytics, project management tools (i.e., Monday.com, Asana or similar) and marketing software programs such as ActiveCampaign, HubSpot, Zoom Webinars, SurveyMonkey, Sendible, Hootsuite (or similar programs)
  • • Proven experience with marketing automation and drip campaigns.
  • • Experience with Adobe Creative Suite including basic Photoshop skills.
  • • Experience with supporting trade shows and events as it relates to promoting/marketing attendance; creative support to include but not limited to design and development of invitations, web landing pages, event signage and sourcing of promotional items.
  • • Excellent interpersonal, written, and oral communication skills.
  • • Self-starter and independent thinker with an excellent work ethic and the ability to work well independently with remote leadership and part of a remote team.


To apply please email your resume and cover letter to Patti Paton
Hotel Program Support Specialist
Position Title: Hotel Program Support Specialist
Location: Reports to: Director – Global Hotel Program Operations
Status: Full-Time (Exempt)
Location: Remote/Virtual (USA Only) or Boca Raton, FL

General Position Overview: One of the industry’s largest and leading global travel consortia, ABC Global Travel Services, sources rates/participation from and manages marketing campaigns for multiple hotel chains and individual properties. This administrative role supports the efforts of the Hotel Operations team in the solicitation, auditing and invoicing of various program components.

Key Job Responsibilities:
  • • Support all operational activities surrounding the annual hotel program solicitation(s), including but not limited to accessing Lanyon and processing hotel file submissions, conducting QA on all records, maintaining Data Log tracking all submissions and coordinating communications with suppliers on RFP submission status
  • • Support audit of Rate Codes in the Global Distribution Systems (GDS) on an ongoing basis for compliance to operational requirements; includes rate amounts, squatter properties, amenity descriptions, commissions, availability and refundability status
  • • Support billing and collection functions, as needed
  • • Assist in the organization and coordination of activities associated with supplier events.
  • • Coordinate updates to company CRM system to ensure high quality data and integrity
  • • Support other hotel program solicitation activities as needed
  • • Perform thorough rate auditing, data entry and data cleansing on hotel data, and update/maintain databases accordingly
  • • Leverage Excel, Access, SQL, and internal database systems to run standard and custom program metric reports
Key Qualifications:
  • • 5+ years related hospitality or travel experience
  • • Strong problem-solving skills and ability to demonstrate resourcefulness in the fulfillment of evolving job responsibilities.
  • • Solid oral and written skills
  • • Strong attention to detail and quality with excellent organizational skills
  • • Strong technology orientation including, but not limited to, Microsoft Office, Outlook, Access, and general database knowledge. Familiarity with CRM, SQL, HTML, Lanyon and GDS is preferred.
  • • Self-starter with the ability to work well independently and with remote leadership and team members
  • • College degree preferred
  • • Ability to work in a fast-paced environment and meet deadlines


To apply please email your resume and cover letter to Patty Braun and Dee Runyan
Senior Vice President of TRUE / Travel Agent Global Network
CCRA is embarking on a major growth campaign to expand its Leisure Division. This individual is responsible for building, developing, and managing, both our TRUE Accreditation membership program and our newly created host - Travel Agent Global Network (TGN). This individual is expected to be both a strategic and hands-on leader with a proven track record of success managing agency networks and supplier relationships.

Key responsibilities include:
  • • Lead and develop a team of highly capable individuals to ensure everyone is empowered and able to achieve their potential
  • • Develop and implement strategies to grow and retain the membership of both TRUE and TGN
  • • Design, develop and implement all aspects of a highly successful host agency program, including recruitment, training, member services, supplier relations and communications
  • • Attend industry and agency events as needed and ensure successful development/execution of TRUE/TGN events
  • • Ensure the team has the proper sales tools and develop or acquire additional tools where needed
  • • Ensure we are operationally best in class providing exceptional customer / member support and training
  • • Managing Regional and Chapter Directors
  • • Regional PS educational content and agenda
  • • Provide strategic direction and be closely involved with marketing – branding, content, social media, websites, webinars, collateral, etc.
  • • Analyze and work with data to thoroughly track and understand our performance as well as identify opportunities
  • • P&L responsibility including managing the department’s budget and achieving or surpassing revenue targets
  • • Develop new strategies as well as expand and enhance existing initiatives to ensure we continue to evolve our offerings and revenue streams

The ideal candidate must possess the following qualities:
  • • Has a minimum of 10 years working within the agency sector
  • • Significant experience and knowledge of the workings of a host agency
  • • Prior senior management experience with the ability to lead and motivate staff
  • • Proven track record of success in leading and growing a travel business or division
  • • Wide network of contacts of decision makers throughout the agency communities in North America and abroad
  • • Is a strong leader who leads by example with the highest ethical standards and is able to put one’s objectives “first” and work with others, internally and externally, to achieve goals
  • • Working knowledge of CRM systems and account management practices preferred
  • • Is a creative thinker who is capable of developing new offerings and strategies as our industry evolves
  • • Has a positive and open mindset and is capable of always displaying a professional demeanorr
  • • Has an entrepreneurial, "can do" attitude, and is motivated by working in a fast-paced entrepreneurial environment operating in a strategic capacity as well as managing / executing tactical activities
  • • Excellent written and verbal communication skills

This position reports to CCRA’s CEO and is based in our Boca Raton, FL corporate headquarters, however the right candidate may be based virtually.

To apply please email your resume and cover letter to Dic.marxen@ccra.com
Network Admin/DevOps
Operation/Division: IT /Operations
Location: Fort Worth, Texas
95% Remote with occasional data center visits
Reports To Chief Technology Officer

BASIC PURPOSE:
  • • Responsible for the implementation, security, and administration of the CCRA Travel Solutions infrastructure which includes LAN, WAN and telecommunication systems
  • • Position will include both physical and virtual server and workstation configuration and support, automated backup administration and telecom responsibilities
  • • Analyze current technology utilized and identify opportunities to improve and or expand upon them
  • • Evaluate and recommend improvements to the network to meet current and future business needs

PRINCIPAL ACCOUNTABILITIES:
  • • Oversee day to day operations of computer networks, including physical and virtual servers and workstations in a predominantly windows environment.
  • • Maintain and monitor the network and network performance; identify problems, suggest solutions and resolve
  • • Implement and support network technologies, including switches, routers and firewalls
  • • Maintain network infrastructure, including LAN, WAN, DNS, DHCP, and DMZs
  • • Manage virtual environment, Citrix, Exchange and Active Directory, user accounts and system security
  • • Use coding or scripting languages to address process improvement or solve specific problems
  • • Develop and maintain a network to support voice technologies, including Asterisk PBX and VoIP
  • • Plan, perform and automate backups of servers and client workstations
  • • Install operating systems, applications and communications software
  • • Set up access for remote users.
  • • Provide redundancy and fail-over capabilities
  • • Maintain network documentation including recording of problems and steps used to solve the problems for future reference.
  • • Code development as needed to manage infrastructure, maintain existing and establish new tools and applications
  • • Collaborate with others to resolve, address or innovate on issues or tasks related to infrastructure, security or development

NATURE AND SCOPE:
Assignment, Review and Approval of Work:
  • • Work will be assigned, reviewed and approved by the CTO, or a designated manager

Responsibility and Decision-Making Authority:
  • • Responsibility to accomplish goals related to the position, communicate obstacles and make decisions within company/department policy.

Internal/External Relationships:
  • • Interaction and communication with clients, management, vendors, peers and subordinates
  • • Transfer of knowledge and skills to peers and clients

Challenges:
  • • Fast paced environment with 24/7 operations

KNOWLEDGE AND EXPERIENCE:
Education:
Minimum Qualifications:
  • • Training / Coursework in Network Administration and or Computer Science
  • • Knowledge of LAN/WAN, telecommunications, email systems, software, operating systems

Desirable Qualifications:
  • • Bachelor’s Degree in Information Technology or related field
  • • Current or recent CCNP certification
  • • Current or recent CCNA or CCDA certification or any combination of experience, education and training equivalent to a bachelor’s degree in computer science or related field

    • Direct Knowledge:
      Minimum Qualifications:
      • • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
      • • Hands-on experience with Windows/Linux/Mac OS environments
      • • Training / Coursework in Network Administration and or Computer Science

      Desirable Qualifications:
      • • Completed coursework / technical certifications

      • Experience:
        Minimum Qualifications:
        • • Five+ years of Network Administration, IT Support experience in an environment with multiple locations
        • • Linux Administration including configuring firewall or iptables.
        • • SAN Administration, iSCSI
        • • Strong experience in a Windows environment with Exchange, Active Directory, Citrix, VMWare and VPN
        • • Ability to develop a network to support voice technologies, including PBX and Vo IP
        • • 3+ years experience with Cisco routers, switches and firewalls
        • • Experience with Storage Area Networks and virtualization solutions, VMWare and wireless communication protocols
        • • Vmware Vsphere Administration
        • • Active Directory Administration
        • • IIS Administration
        • • Database knowledge – MySQL, SQL Server
        • • Powershell
        • • PHP

        Desirable Qualifications:
          • Asterisk knowledge
        • • Experience with Microsoft Azure
        • • Experience with Sophos Security Products
        • • Experience with Office365 Administration
        • • Sharepoint Administration
        • • REST API knowledge
        • • C# (.NET)
        • • VB (.NET)
        • • Perl
        • • Bash

        Special Requirements:
        • • Possession of excellent interpersonal, oral and written communication skills
        • • A technical, logical thought process and keen eye for detail
        • • Ability to respond in a timely manner to service issues and requests

        Client Relationship Requirements:
        • • Ability to consult with internal and external clients on technical components