Ready to Join One of the Most Dynamic Companies in Travel?


Work
Hard

Work<br>Hard

We work hard at what we do. We're driven by success and we celebrate our failures as learning experiences. We strive every day to do better for our customers.

Play
Hard

Play<br>Hard

Sure it's a little cliche´, but hey, it's true. When we get together, we celebrate our team and all of our contributions. We can't do what we do without great relationships.

Make
Magic

Make<br>Magic

Just ask our customers. From outstanding customer service to delivery of jaw dropping marketing and products, we make magic happen every single day.

Enjoy the
Rewards

Enjoy the<br>Rewards

At the end of the day, we take great pride in what we do, and enjoy competitive pay, great benefits and a flexible work environment designed to bring out the best in our people.


Current Openings

Marketing Operations Specialist
Position Title: Marketing Operations Specialist
Division: Marketing & Events
Location: Virtual
Type: Full Time
Reports To: Senior Director, Supplier Marketing

CCRA's award-winning marketing department is in search of another rock star to add to their team. The marketing team at CCRA is responsible for all company branding, design, writing, PR and social media. From creating marketing campaigns in support of CCRA's supplier products and services to working on diverse campaigns for one of our many divisions, it's never a dull day.

We are currently seeking a marketing professional who is analytical, creative, organized, and curious. Ideally, you have experience planning and implementing engaging marketing using modern marketing technology. You enjoy setting up elegant workflows in marketing automation platforms, conducting quality assurance, measuring results, and making informed decisions based on what you learn. Partnering with teams across the organization, you will optimize for efficiency and consistency throughout the customer journey as well as implement the tools that best support our processes. This role will be directly responsible for building and optimizing our organic search presence, email marketing programs, and marketing technology stack with the objective of increasing revenue.

This is a fantastic opportunity to grow your marketing career and learn from a team of experienced designers, marketers, developers and more. Please note that this is a remote position, so you must have an environment at home that will allow you to focus and get the job done. Working for a remote team means that your communication skills will be even more critical and your attention to detail must be impeccable.

    Responsibilities:
  • Manage B2B marketing programs in HubSpot for email campaigns (including A/B testing), event promotion, event follow up, drip email nurture series, webinars, and landing pages for gated content.
  • Maintain marketing database segmentation to ensure any communications delivered are relevant to the audience receiving them.
  • Work closely with product marketing on mapping marketing database segmentation to personas.
  • Analyze email, webinar, and campaign performance with an eye towards continuous improvement, and sharing insights across the team.
  • Facilitate marketing program reporting and retrospectives following completion of each marketing program.
  • Provide digital marketing reports across multiple platforms.
  • Work with our marketing and sales teams to become an expert on the company's lead funnel - from web visitor to customer and everything in-between.
  • Manage and build various email lists and campaigns
  • Develop and manage CCRA’s search presence and ensure we are being found for target keyword phrases.
  • Own the data architecture and data synchronization across HubSpot and other technologies to ensure data is accurate and up to date
  • Create behavioral and demographic segmentation programs to support automated nurture, ABM, and lead scoring initiatives
  • Assist head of IT with marketing technology evaluation and testing and integrate new tools and processes into our existing martech stack to drive optimization and automation.

Education and Required Qualifications:
Minimum of 3-5 years of experience in B2B marketing. Bachelor’s degree in Marketing, Business or comparable education/experience.
Recent, hands-on experience with marketing automation, email marketing, and social media platforms.
Highly proficient with HubSpot.
Strong reporting and data analysis skills (Google Analytics expertise a must).
Ability to write compelling copy, calls to action, and persuasive pitches.
Understanding of analytics tools, funnel tracking, and performance metrics.
Ability to manage multiple projects at the same time in a fast-paced environment.
Technically capable, excellent communicator, and a desire to improve processes.
Ability to problem-solve/troubleshoot operational issues.
Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions.
Exceptional attention to detail.
Must be able to provide examples of campaigns you have worked on.

Preferred:
Experience with implementation of ABM campaigns.
Experience with HTML.

Still sound like a great fit? Drop what you're doing and submit a cover letter and resume to our HR Guru Brenda Woodard today!

Throw My Hat in the Ring
Full Time Call Center Associate

Division: 24/7 Call Center Solutions | Reports to: Vice President, 24/7 Call Center Solutions | Location: Remote/Virtual

CCRA 24/7 Call Center Solutions employs the best of the best – we are proud to have a broad network of travel agents located nationwide who provide unparalleled service and support to our valued customers. If you’re passionate about travel, helping people and providing great service, we want you.

We’ll reward you for your excellence with a very competitive salary and benefits (Full Time Agents Only), as well as a positive, empowering environment designed to help you succeed. You don’t even need to be in Fort Worth, Texas, you can perform your duties from anywhere in the US! Sound like a good fit? Then please drop what you’re doing and apply!
As a CCRA 24/7 Call Center Solutions travel agent candidate, you’ll participate in instructional reservation training in a fast-paced call center environment. You’ll need to complete our virtual training program that includes learning how CCRA creates new reservations as well as changing existing domestic air, car and hotel reservations in four (4) airline GDS systems. But don’t worry, we’ll help you get there.

    The Fine Print (Requirements)
  • You must successfully complete CCRA’s accelerated instructional training.
  • You have to be available for flexible scheduling. Work schedules primarily consist of weekday evenings and weekends.
  • You'll definitely need to possess a minimum of 2-3 years of corporate travel agent experience.
  • Of course you are very PC proficient.
  • You'll demonstrate a thorough understanding of airline fare rules.
  • You're able to provide consistently professional quality customer service at all times.
  • You're able to assist callers with travel needs while adhering to supplier and CCRA policies and procedures.
  • You must successfully demonstrate proficiency in at least two GDS systems and a willingness to learn the other two.

    Still sound like a great fit? Drop what you're doing and submit a cover letter and resume to our HR Guru Brenda Woodard today!

    Throw My Hat in the Ring
CCRA Chapter Director

CCRA Chapter Director

Division: Membership Services | Reports to: Vice President, Membership Services | Location: Remote/Virtual

It's no secret that CCRA is growing by leaps and bounds, and we need the best to join our already amazing team of rock star Chapter Directors across the USA and beyond. We're dedicated to helping travel entrepreneurs run successful business and thrive in today's travel marketplace. It's an extremely rewarding position where you'll help shape the future of travel agents in your area. Our Chapter Directors are the elite in travel and represent the values and culture of the company.

As a CCRA Chapter Director you'll get access to great benefits like annual trips, performance bonuses and all of the support you need to grow.

    What do CCRA Chapter Directors do?
  • Hold 6 meetings per year in your local market to educate agents.
  • Manage local supplier relationships and attendance at meetings.
  • Drive growth through participation in events, social media marketing and more.
  • Attend annual conventions to brainstorm and socialize with other directors and members.

Still sound like a great fit? Drop what you're doing and submit a cover letter and resume to our HR Guru Brenda Woodard today!

Inquire About Becoming a Chapter Director