Conozca al equipo de CCRA
Conozca al equipo de CCRA
El equipo dedicado de CCRA trabaja incansablemente para que todos sus clientes - tanto del premiado centro de atención telefónica como aquellos que participan de los programas de hoteles, aéreos y proveedores y nuestra completa red de profesionales de viajes dispongan de todo lo necesario para potenciar sus negocios de viajes todos los días.
Dic Marxen
Presidente y director ejecutivo
Dic Marxen es presidente y director ejecutivo de CCRA International, Inc., una familia única de marcas que ofrece herramientas de tecnología, marketing, acreditación e instrucción para los profesionales del sector de viajes. Dic es un apasionado del marketing, la tecnología y las soluciones de distribución global que colaboran con la conexión en red de los profesionales de viajes, permitiéndoles generar mayores ingresos, relaciones y reconocimiento de su marca.
As President and CEO, Dic oversees the executive team, strategically leading a group of divisions responsible for the CCRA Global Preferred Hotel Program including, AirSelect, Global TRUE program and CCRA’s Call Center−the biggest and best call center in the industry. His knowledge, expertise and dedication are reflected in CCRA’s unstoppable growth and expansion.
Under Dic’s leadership, CCRA pioneered the industry’s biggest and best call center, serving members and their travelers 24 hours a day, los 7 días de la semana. With more than 40 years in the business, over 80 elite agents, 380,000 travel transactions and 100% digital recording, Dic crafted an industry leading call center solution concept majority of agencies in the U.S. trust with their greatest asset−their travelers.
Prior to leading CCRA, Dic led several successful insurance and technology organizations. He served as Senior Vice-President of Insurance Business Services at CGI Group, Inc. and as President and Chief Executive Officer of NSpire Insurance Solutions Inc., since November 2001. In 2000, he served as Chief Executive Officer of Wheatley Group, Ltd., facilitating its sale to insurance industry giant AIG.
Dic’s extensive technology background encompasses positions as Chief Executive Officer, Director and Consultant at various business service firms. He served as Vice President and Consultant with OneShield, Inc., and as Chairman of the Board for Travel Fulfillment International, a joint venture between Hickory Travel Systems and CCRA.
From 1998 to 2001, Dic served as Board Chairman at Apple Orthodontix, Inc., as Director of OneLink Corporation and as Director of Apple Orthodontix, Inc., since February 1998 and INSpire Insurance Solutions Inc. since November 2001. Adicionalmente, he served as a Director of National Pizza Corp. since 2005.
Dic founded Marxen & Associates, serving as Chief Executive Officer from 1984 to 1995. He received his Bachelor of Science degree in industrial engineering from Texas Tech University. Residing in Fort Worth, Texas, Dic enjoys spending quality time with his wife and family.
Equipo directivo
Wendi Carman
Directora de Tecnología, SVP
Wendi Carman, Directora de Tecnología, es quien impulsa la estrategia de innovación y crecimiento de CCRA, garantizando la excelencia tecnológica. En su área de competencia, Wendi está a cargo de definir la estrategia técnica, la misión y la visión de CCRA en todas las plataformas de la empresa. La pasión de Wendi por la innovación impulsa su compromiso de establecer las mejores prácticas de seguridad y responsabilidad corporativa, incorporando los productos y servicios tecnológicos más novedosos, para la evolución de las conexiones en el sector de viajes.
Wendi attended the University of Delaware where she earned her Bachelor of Science degree in finance in 1992. She currently resides in New Jersey and enjoys traveling and spending quality time with her family. When Wendi isn’t transforming technology, you just might find her touring Italy.
Peter E. Pincus, Director Comercial de CCRA
Director Comercial
Peter E. Pincus, Director Comercial de CCRA, CTC, es el Director comercial de CCRA. Cuenta con más de 30 años de experiencia en el sector de viajes, y está a cargo de la conducción y coordinación de la estrategia comercial y el crecimiento de CCRA a través de todas sus divisiones.
Peter first joined CCRA in 2010 as President of CCRA’s Global Network division. In this role Peter brought CCRA to new heights, positioning CCRA as a global leading distributor of travel products and services for travel buyers and consumers in more than 70 different countries.
Prior to joining CCRA in 2010, Peter served as Senior Global Sales Manager with Marriott International where he provided strategic counsel to the largest travel consortia, key retail travel agencies, and industry associations. Adicionalmente, Peter held positions with American Express Travel and other diverse consortia. In 1995, he founded and led Consultek, Inc., a travel management consulting company that specialized in the Latin American market.
Peter studied business administration and management at Queens College. He resides in Washington D.C. with his family.
James Bush
Director financiero
James Bush ingresó en 2014 como Director financiero de CCRA. En su calidad de Director financiero, James supervisa la contabilidad, el respaldo comercial, la planificación y el análisis financiero, las auditorías internas y las cuestiones impositivas de CCRA. La conducción y estrategia financiera de James, ha permitido a CCRA evolucionar sin dificultades desde uno de los mayores distribuidores de hoteles en los EE.UU. y Canadá a un consorcio global de viajes. James se siente igual de confortable equilibrando tanto presupuestos como relaciones clave.
During James’ studies at Baylor University, he served as President of Lambda Chi Alpha and graduated in 1981 with a Bachelor of Business Administration degree in accounting. He currently resides in Fort Worth Texas.
Jerry Paquette
Vicepresidente, Soluciones de Call Center
Jerry Paquette es vicepresidente, de soluciones de atención telefónica de CCRA. En esta función, Jerry tiene el compromiso de reducir drásticamente los tiempos de espera y lograr altos niveles de satisfacción de los clientes. Su pasión por cultivar relaciones con los clientes y lograr el compromiso inalterado de los clientes es el impulso de Jerry para conducir el centro de atención telefónica de un consorcio global de viajes, abierto las 24 horas del día, los siete días de la semana. En su calidad de vicepresidente de Soluciones de Call Center, Jerry supervisa un equipo de agentes de élite ubicados en todo EE.UU., al servicio de 450 agencias de viajes locales e internacionales, que procesan con fluidez alrededor de 380,000 transacciones de viajes al año. Desde 1988, Jerry ha dedicado su carrera a ser el precursor del concepto de centro de atención telefónica 24/7 y diseñar un centro de estas características para CCRA que proporcione una experiencia de primer nivel a los clientes.
Upon graduating high school in Simi Valley, California, Jerry jumpstarted his relentlessly focused career in the travel industry with CCRA. Jerry resides in his hometown Simi Valley, with his wife Jennifer, son and daughter. When he isn’t transforming challenges into solutions, you might find him coaching his kids’ baseball team or living it up at music concerts around the globe.
Steve Pello
Vicepresidente, Red Socios Aéreos
Steve Pello es el vicepresidente de la red Air Partner de CCRA. Steve garantiza a nuestros agentes de viajes y aerolíneas asociadas la disponibilidad de ofertas y soluciones de primera clase. Bajo su liderazgo, la red Air Partner ha hecho evolucionar la conexión entre los agentes de viajes y las aerolíneas a través de la negociación de contratos, yielding top-tier commissions for CCRA registered travel agents through CCRA Air.
Antes de unirse a CCRA, Steve served as Regional Sales Manager-Southeast for American Airlines, Inc., developing groundbreaking sales and marketing strategies for American Airlines Hubs in Raleigh Durham and Nashville, Tennessee, resulting in an astonishing $900 million in sales. Throughout his 35 years of travel industry experience, Steve was responsible for operations, sales and marketing as the previous owner of Carrier Travel in New York City and in senior positions at Directravel, Travel Savers and OneTravel.com.
In 1982, Steve earned his Bachelor of Science degree in marketing and communications from Adelphi University. He resides in Palm City, Florida with his wife Kathy. Steve and Kathy are no strangers to traveling. From Stamford, Connecticut to Boulder, Colorado, they stay busy flying from coast to coast visiting their daughters and grandchildren. But land isn’t the only area of travel Steve and Kathy enjoy. De hecho, you just might find them scuba diving under the sea.
