Conozca al equipo de CCRA


Dic Marxen
Dic Marxen
Dic Marxen

Presidente y director ejecutivo

Dic Marxen

Presidente y director ejecutivo

Dic Marxen es presidente y director ejecutivo de CCRA International, Inc., una familia única de marcas que ofrece herramientas de tecnología, marketing, acreditación e instrucción para los profesionales del sector de viajes. Dic es un apasionado del marketing, la tecnología y las soluciones de distribución global que colaboran con la conexión en red de los profesionales de viajes, permitiéndoles generar mayores ingresos, relaciones y reconocimiento de su marca.

As President and CEO, Dic oversees the executive team, strategically leading a group of divisions responsible for the CCRA Global Preferred Hotel Program including, AirSelect, Global TRUE program and CCRA’s Call Center−the biggest and best call center in the industry. His knowledge, expertise and dedication are reflected in CCRA’s unstoppable growth and expansion.

Under Dic’s leadership, CCRA pioneered the industry’s biggest and best call center, serving members and their travelers 24 hours a day, los 7 días de la semana. With more than 40 years in the business, over 80 elite agents, 380,000 travel transactions and 100% digital recording, Dic crafted an industry leading call center solution concept majority of agencies in the U.S. trust with their greatest asset−their travelers.

Prior to leading CCRA, Dic led several successful insurance and technology organizations. He served as Senior Vice-President of Insurance Business Services at CGI Group, Inc. and as President and Chief Executive Officer of NSpire Insurance Solutions Inc., since November 2001. In 2000, he served as Chief Executive Officer of Wheatley Group, Ltd., facilitating its sale to insurance industry giant AIG.

Dic’s extensive technology background encompasses positions as Chief Executive Officer, Director and Consultant at various business service firms. He served as Vice President and Consultant with OneShield, Inc., and as Chairman of the Board for Travel Fulfillment International, a joint venture between Hickory Travel Systems and CCRA.

From 1998 to 2001, Dic served as Board Chairman at Apple Orthodontix, Inc., as Director of OneLink Corporation and as Director of Apple Orthodontix, Inc., since February 1998 and INSpire Insurance Solutions Inc. since November 2001. Adicionalmente, he served as a Director of National Pizza Corp. since 2005.

Dic founded Marxen & Associates, serving as Chief Executive Officer from 1984 to 1995. He received his Bachelor of Science degree in industrial engineering from Texas Tech University. Residing in Fort Worth, Texas, Dic enjoys spending quality time with his wife and family.

Equipo directivo

Peter E. Pincus, Director Comercial de CCRA, CTC
Peter E. Pincus, Director Comercial de CCRA, CTC
Peter E. Pincus, Director Comercial de CCRA, CTC

Director Comercial

+1 682-233-1952

Peter E. Pincus, Director Comercial de CCRA

Director Comercial

Peter E. Pincus, Director Comercial de CCRA, CTC, es el Director comercial de CCRA. Cuenta con más de 30 años de experiencia en el sector de viajes, y está a cargo de la conducción y coordinación de la estrategia comercial y el crecimiento de CCRA a través de todas sus divisiones.

As CCO, Peter oversees sales, product development, supplier relations and customer service. The driving force to CCRA’s groundbreaking market expansion and trusted brand recognition is Peter’s dedication to ensuring successful integrated commercial success. His solid consortia, sales, marketing, and commercial business strategy expertise drives Peter’s passion for CCRA’s expansion and evolution.

Peter first joined CCRA in 2010 as President of CCRA’s Global Network division. In this role Peter brought CCRA to new heights, positioning CCRA as a global leading distributor of travel products and services for travel buyers and consumers in more than 70 different countries.

Prior to joining CCRA in 2010, Peter served as Senior Global Sales Manager with Marriott International where he provided strategic counsel to the largest travel consortia, key retail travel agencies, and industry associations. Adicionalmente, Peter held positions with American Express Travel and other diverse consortia. In 1995, he founded and led Consultek, Inc., a travel management consulting company that specialized in the Latin American market.

Peter studied business administration and management at Queens College. He resides in Washington D.C. with his family.

Wendi Carman
Wendi Carman
Wendi Carman

Directora de Tecnología

1 682-233-0909

Wendi Carman

Directora de Tecnología

Wendi Carman, Directora de Tecnología, es quien impulsa la estrategia de innovación y crecimiento de CCRA, garantizando la excelencia tecnológica. En su área de competencia, Wendi está a cargo de definir la estrategia técnica, la misión y la visión de CCRA en todas las plataformas de la empresa. La pasión de Wendi por la innovación impulsa su compromiso de establecer las mejores prácticas de seguridad y responsabilidad corporativa, incorporando los productos y servicios tecnológicos más novedosos, para la evolución de las conexiones en el sector de viajes.

Wendi first joined CCRA as director of program development, bringing more than10 years of industry expertise. Prior to working with CCRA, she served as director of technology for VTS Travel Services. Designing trendsetting web-based solutions in travel technology, Wendi seamlessly converted challenges to benefits, empowering travel agents and suppliers to form profitable partnerships.

Wendi attended the University of Delaware where she earned her Bachelor of Science degree in finance in 1992. She currently resides in New Jersey and enjoys traveling and spending quality time with her family. When Wendi isn’t transforming technology, you just might find her touring Italy.

James Bush
James Bush
James Bush

Director financiero

+1 (817) 455-9931

James Bush

Director financiero

James Bush ingresó en 2014 como Director financiero de CCRA. En su calidad de Director financiero, James supervisa la contabilidad, el respaldo comercial, la planificación y el análisis financiero, las auditorías internas y las cuestiones impositivas de CCRA. La conducción y estrategia financiera de James, ha permitido a CCRA evolucionar sin dificultades desde uno de los mayores distribuidores de hoteles en los EE.UU. y Canadá a un consorcio global de viajes. James se siente igual de confortable equilibrando tanto presupuestos como relaciones clave.

Antes de unirse a CCRA, James served as CFO for ABP International, eeParts, Inc. and Priester Supply Company. But his expertise doesn’t stop at crunching numbers. James also served as a Corporate Controller for Estes, Inc and led Zoom Services, LLC, as their President & CEO. It is James’ diverse background, from balancing people to balancing budgets that ensures CCRA’s financial strategy not only works for the company, but also works for their partners while remaining fiscally responsible.

During James’ studies at Baylor University, he served as President of Lambda Chi Alpha and graduated in 1981 with a Bachelor of Business Administration degree in accounting. He currently resides in Fort Worth Texas.

Jerry Paquette
Jerry Paquette
Jerry Paquette

Vicepresidente, Soluciones de Call Center

+1 682-233-1234

Jerry Paquette

Vicepresidente, Soluciones de Call Center

Jerry Paquette es vicepresidente, de soluciones de atención telefónica de CCRA. En esta función, Jerry tiene el compromiso de reducir drásticamente los tiempos de espera y lograr altos niveles de satisfacción de los clientes. Su pasión por cultivar relaciones con los clientes y lograr el compromiso inalterado de los clientes es el impulso de Jerry para conducir el centro de atención telefónica de un consorcio global de viajes, abierto las 24 horas del día, los siete días de la semana. En su calidad de vicepresidente de Soluciones de Call Center, Jerry supervisa un equipo de agentes de élite ubicados en todo EE.UU., al servicio de 450 agencias de viajes locales e internacionales, que procesan con fluidez alrededor de 380,000 transacciones de viajes al año. Desde 1988, Jerry ha dedicado su carrera a ser el precursor del concepto de centro de atención telefónica 24/7 y diseñar un centro de estas características para CCRA que proporcione una experiencia de primer nivel a los clientes.

Jerry began his career with CCRA in 1988 as a reservationist. Between 1988-1995 he wore several hats through his journey as reservationist, lead reservationist, ticketing agent and up to supervisor. In 2000, his talent to lead successfully diverse teams was acknowledged, redirecting his career path into management of training. Having served in every position from the bottom to the top, his unique perspective of strategic management earned him several more promotions in 2007 to Director of Operations, 2010 to Senior Director of Operations, 2014 VP of Operations and now serving as VP of Call Center Solutions.

Upon graduating high school in Simi Valley, California, Jerry jumpstarted his relentlessly focused career in the travel industry with CCRA. Jerry resides in his hometown Simi Valley, with his wife Jennifer, son and daughter. When he isn’t transforming challenges into solutions, you might find him coaching his kids’ baseball team or living it up at music concerts around the globe.

Steve Pello
Steve Pello
Steve Pello

Vicepresidente, Red Socios Aéreos

+1 203-274-2231

Steve Pello

Vicepresidente, Red Socios Aéreos

Steve Pello es el vicepresidente de la red Air Partner de CCRA. Steve garantiza a nuestros agentes de viajes y aerolíneas asociadas la disponibilidad de ofertas y soluciones de primera clase. Bajo su liderazgo, la red Air Partner ha hecho evolucionar la conexión entre los agentes de viajes y las aerolíneas a través de la negociación de contratos, yielding top-tier commissions for CCRA registered travel agents through CCRA Air.

As VP of Air Partner Network, Steve is the architect of CCRA’s Air program. Spearheading this program, Steve bridged the relationship between leading international air suppliers and CCRA’s travel agency partners with a robust network and profitable negotiated contracts already in place. Bringing 22 years of direct airline experience and more than 30 years in travel, Steve creates a win-win program for both suppliers and agents, booking commissionable air travel across the globe.

Antes de unirse a CCRA, Steve served as Regional Sales Manager-Southeast for American Airlines, Inc., developing groundbreaking sales and marketing strategies for American Airlines Hubs in Raleigh Durham and Nashville, Tennessee, resulting in an astonishing $900 million in sales. Throughout his 35 years of travel industry experience, Steve was responsible for operations, sales and marketing as the previous owner of Carrier Travel in New York City and in senior positions at Directravel, Travel Savers and OneTravel.com.

In 1982, Steve earned his Bachelor of Science degree in marketing and communications from Adelphi University. He resides in Palm City, Florida with his wife Kathy. Steve and Kathy are no strangers to traveling. From Stamford, Connecticut to Boulder, Colorado, they stay busy flying from coast to coast visiting their daughters and grandchildren. But land isn’t the only area of travel Steve and Kathy enjoy. De hecho, you just might find them scuba diving under the sea.

Margie Jordan
Margie Jordan
Margie Jordan

Vicepresidente, TRUE Network

+1 682-232-0544

Margie Jordan

Vicepresidente, TRUE Network

Margie siempre fue una persona curiosa, interesada en explorar acerca de la tecnología y la naturaleza y la forma en que se relacionan. Su visión tecno, entrelazando los viajes con los avances estratégicos en las redes sociales, driving her as CCRA’s Vice President, TRUE Network. En esta función, Margie supervisa funciones de servicios a los socios como las asociaciones estratégicas, el desarrollo de negocios, marketing, las reuniones y los eventos especiales.

As Vice President, TRUE Network, Margie is relentlessly focused on membership communication to more than 4,000 travel agent members, chapter and regional directors. Committed to ensuring members have a complete understanding of all CCRA products, services and memberships, Margie is ultimately invested in hosting various in-person conferences setting the stage for growth and delivering exclusive value, ensuring CCRA members get the most out of their membership from supplier networks to website construction.

While serving as Vice President, TRUE Network, for CCRA, in January 2005, Margie founded and currently operates Jordan Executive Travel Service as President and CEO. Margie’s solid social media marketing expertise ignited her profound niche and business as social media marketing trainer and keynote speaker, adding a competitive edge to her travel business and CCRA’s brand image in the marketplace.

Having started a career in accounting, she found herself starving for creativity, and decided to crunch more than numbers, moving into the food service industry as Creative Service Manager for Darden. Still soul searching for career fulfillment, Margie relocated into real estate but still couldn’t seem to find just the right place to feel at home. Taking her first trip outside the U.S. on a Carnival cruise vacation to the Western Caribbean, Margie discovered her passion through her curiosity to see the world and make it reality for people around the globe.

When Margie is not hosting a CCRA PowerSolutions event, you just might find her featured on Jacksonville FL, local news as an on-air travel expert revealing the latest and greatest travel trends and destinations.

In 1984, Margie earned her degree in accounting from University of Missouri-Kansas City, and then moved on to complete her Associate of Science degree in business from Florida State College in 2011. Residing in Jacksonville, FL with her family, Margie enjoys exploring the world one country at a time.

Relaciones con los hoteles

Jolene Volkart
Jolene Volkart
Jolene Volkart

Director sénior | Operaciones

+1 682-232-2999

Terrence Cox, CCTE
Terrence Cox, CCTE
Terrence Cox, CCTE

Director | Relaciones con los hoteles

+1 682-233-1936

Red global

Brian Albano
Brian Albano
Brian Albano

Director de Relaciones con proveedores globales

+1 682-233-1958

¡Susana Rodríguez
¡Susana Rodríguez
¡Susana Rodríguez

Director de área, America latina

Teléfono: + 1 682 232 0459
Tel. móvil: + 507 6202 3043

Ámbar García
Ámbar García
Ámbar García

Director | CCRA México

01 739 395 1759

Irene Pasquesi
Irene Pasquesi
Irene Pasquesi

Supplier Relations Manager



Marketing

Jamie Howe
Jamie Howe
Jamie Howe

Director sénior | Marketing proveedores

+1 682-233-1926

Nick Nemethy
Nick Nemethy
Nick Nemethy

Gerente senior de marketing digital

Janela Cobian
Janela Cobian
Janela Cobian

Coordinadora de Marketing

+1 407-227-2112

Michelle Carey
Michelle Carey
Michelle Carey

Art Director

+1 770-650-2361

Catherine Vasquez
Catherine Vasquez
Catherine Vasquez

Graphic Designer

+1 321-438-8667

Amanda Chait
Amanda Chait
Amanda Chait

Gerente de Marketing Digital

+1 682-233-1937

Agency Services

Holly Carrig
Holly Carrig
Holly Carrig

Senior Director of Agency Services

+1 682-232-2998

Laura Dominguez
Laura Dominguez
Laura Dominguez

Sr. Gerente | Agency Relations

+1 682-233-1949

Gretchen Decker
Gretchen Decker
Gretchen Decker

Gerente, Cuentas agencia de viajes

1 682-233-0936

Becky Tate
Becky Tate
Becky Tate

Manager of TRUE Accreditation

+1 682-233-1927


Victoria Oppenheimer
Victoria Oppenheimer
Victoria Oppenheimer

Gerente de Desarrollo Comercial

+1 682-233-1969

Judy Boettiger
Judy Boettiger
Judy Boettiger

TripSet Sales and Service Manager

+1 682-233-1924

Atención Telefónica 24/7-

Glenn Freeman
Glenn Freeman
Glenn Freeman

Director de ventas | América del norte

1-682-233-1971

Val Frederick
Val Frederick
Val Frederick

Gerente de opoeraciones

Terrie Mendes
Terrie Mendes
Terrie Mendes

Gerente de cuentas nacionales sénior

1-682-233-1945

Prisca Kirk
Prisca Kirk
Prisca Kirk

Gerente de incidentes

Donann Williams
Donann Williams
Donann Williams

Gerente de atención al cliente

682-233-1943

Carlos Delvalle
Carlos Delvalle
Carlos Delvalle

Gerente de capacitación

Judy Karta
Judy Karta
Judy Karta

Gerente de atención al cliente

1-682-233-0944