TACS & FastPay Commission Processing for Hilton Bookings: A Simple Guide for Travel Advisors
If you book Hilton properties for your clients, understanding how commissions are processed can save you time, prevent delays, and ensure you’re paid correctly. Hilton uses two different systems for commission payments—TACS and FastPay—depending on whether the booking is transient (individual) or group.
This blog breaks it all down in a clear, advisor-friendly way so you know exactly what to expect and what action (if any) you need to take.
TACS: Hilton’s Commission Platform for Transient Bookings
TACS handles all transient (individual) Hilton bookings. The good news? This process is almost entirely automatic.
What Is TACS?
TACS is Hilton’s commission processing platform that tracks and pays commissions for eligible individual bookings made by travel advisors.
Contact Information for TACS
- Website: https://ce.tacsnet.com
- Email: TACS@nttdata.com
- Customer Service (US): 800-873-1215
- International: 703-480-6916
- Fax: 703-480-6917
What Advisors Need to Know
- No registration is required for travel advisors.
- Your TRUE number is sent weekly to Hilton and entered into their system.
- Once your TRUE number is on file, Hilton automatically reports your transient bookings to TACS.
- No action is required from the advisor to initiate commission processing for individual bookings.
Simply book as usual, and TACS takes care of the rest.
FastPay: Required for Hilton Group Booking Commissions
Group bookings follow a different process and require advisor participation through FastPay.
When Do You Use FastPay?
FastPay is required when:
- You are booking a commissionable group.
- The booking is under contract with the hotel.
- You plan to submit a commission invoice for payment.
FastPay Contact Information
- Customer Service: 1-800-325-5020
- FastPay Submissions: distribution.services.fastpay.feedback@hilton.com
- Commission Invoice Submission: dsfp@hilton.com
FastPay Registration: One-Time Setup
Registration is required once, but it must be completed before you submit group commission invoices.
Step 1: Request the Registration Forms
Call 1-800-325-5020 and request that the FastPay registration forms be emailed to you.
This creates an email trail for your records.
Step 2: Complete the FastPay Registration Form
- Use the form provided in the FastPay email.
- Some advisors may already have the form saved in their downloads (check your email history if applicable).
Step 3: Complete Hilton’s W9 Form
- You must use Hilton’s FastPay version of the W9.
- An EIN (Employer Identification Number) is required.
- Hilton does not accept Social Security Numbers for FastPay registration.
Step 4: Submit Your Forms
Email both completed documents to:
distribution.services.fastpay.feedback@hilton.com
Pro Tip: Register with FastPay before booking group business to avoid commission delays later.
Submitting Commission Invoices for Group Bookings
Once your FastPay registration is complete, submitting invoices is straightforward.
Before You Submit
Make sure you have:
- A signed Hilton contract that clearly includes commission terms.
- All required booking and payment details.
Invoice Submission
- Submit your commission invoice within 30 days of deposit to:
dsfp@hilton.com
FastPay will then forward your invoice to TACS, which handles the final payment processing.
Final Takeaway
- Transient bookings → Automatically handled through TACS (no advisor action required).
- Group bookings → Require FastPay registration, a signed contract, and invoice submission.
- Registering early and following Hilton’s specific requirements helps ensure smooth, on-time commission payments.
Understanding these two systems upfront allows you to focus on what matters most—serving your clients and growing your business with confidence.
Please note: Not all Hilton Hotels utilize FastPay, as some properties are privately owned. Advisors must inquire directly with the specific hotel they are contracting with to confirm the correct payment procedures and ensure proper handling of their commissions.