Let's start with the lowest reported hold times. Then add a unique staffing approach that employs only the most seasoned agents on a 4-days on, 4-days off schedule so you've always got a friendly, energetic and engaged agent ready to assist. And our agents are located in every state and almost every major metropolitan area - so when weather is an issue, we aren't impacted.
Our Operations Managers, Lead Agents, Reservation Agents, VIP Agents, Ticketing Managers and Ticketing Agents do everything required to ensure your travelers are safe and happy.
Our Agent Training team ensures that all of our agents are well trained on all of the relevant technology and systems needed to service your clients. This includes four Training Managers and Trainers.
Our Customer Care team is made up of Customer Care Managers who's sole focus is to ensure that your requests and needs are being handled efficiently and with the level of service your travelers expect.
The Account Management team ensures that you are well informed of your account performance, any trends or compelling data, and that you are taking advantage of every available service.
Our agents are the elite. They average more than 10 years of experience, have deep GDS expertise, and are distributed all over the US. That means no matter what, we've got the right agent with the right tools in the right location to meet your travelers' needs.
The technology & infrastructure that powers our call center is world-class in many ways. Power Management, HVAC, Fire Suppression, Seismic Engineering, Physical Security, Tier 1 Internet connectivity and Intelligent IP & IP MPLS network are just the beginning.
We have the lowest hold times in the industry. Period. While others with a smaller workforce and maybe even a lower cost may have your travelers on hold for extended periods of time, we've got the tools and the manpower to service your travelers faster than anyone else.
years in this business has made us pretty darn good at what we do.
of the Travel Weekly Top 100 Travel Agencies call CCRA home.
transactions are processed in our call center each year - that's a whole lot.
of our calls are digitally recorded for easy access.