Guide to Hotel Ratings for Travel Agents

Mobil Travel Guide recognizes the individualized nature of many different types of lodging establishments, such as bed-and-breakfasts, limited service inns, guest ranches and other unique hotel properties.

One-Star ★

Establishment is a limited service Hotel/Motel that is considered a clean, comfortable and reliable establishment.

Two-Star ★★

Establishment is a Hotel/Resort that is considered a clean, comfortable and reliable establishment, but also has expanded amenities, such as a full-service Restaurant on the property.

Three-Star ★★★

Establishment is a Hotel/Resort which is well-appointed, with a full-service Restaurant and expanded amenities, such as, but not limited to: fitness center, golf course, tennis courts, 24-hour room service, and optional turndown service.

Four-Star ★★★★

Establishment is a Hotel/Resort/Inn which provides a luxury experience with expanded amenities in a distinctive environment. Services may include, but are not limited to: automatic turndown service, 24 hour room service, and valet parking.

Five-Star ★★★★★

Establishment provides consistently superlative service in an exceptionally distinctive luxury environment with expanded services. Attention to detail is evident throughout the Hotel/Resort/Inn from the bed linens to staff uniforms.

AAA Diamond ratings for hotels represent a combination of the overall quality, range of facilities, and level of services offered by the property. The descriptive ratings are assigned exclusively to properties that meet and uphold AAA’s rigorous quality standards - AAA Approved lodgings.

One-Diamond ♦

Properties appeal to the budget-minded traveler. They provide essential, no-frills accommodations. They meet the basic requirements pertaining to comfort, cleanliness and hospitality.

Two-Diamond ♦♦

Properties appeal to the traveler seeking more than basic accommodations. They provide modest enhancements to the overall physical attributes, design elements and amenities of the facility, typically at a moderate price.

Three-Diamond ♦♦♦

Properties appeal to the traveler with comprehensive needs. Properties are multifaceted with a distinguished style, including marked upgrades in the quality of physical attributes, amenities and level of comfort provided.

Four-Diamond ♦♦♦♦

Properties are upscale in all areas. Accommodations are progressively more refined and stylish. The physical attributes reflect an obviously enhanced level of quality throughout. The fundamental hallmarks at this level include an extensive array of amenities combined with a high degree of hospitality, service and attention to detail.

Five-Diamond ♦♦♦♦♦

Properties reflect the characteristics of the ultimate in luxury and sophistication. Accommodations are first class. The physical attributes are extraordinary in every manner. The fundamental hallmarks at this level are providing meticulous service, exceeding guest expectations, and maintaining impeccable standards of excellence. Many personalized services and amenities provide an unmatched level of comfort.

Tourist Class

• Basic and functional accommodation
• Suitable for clients or groups on a budget
• Limited public areas, food service and facilities

Standard Class

• Dependable and comfortable hotel
• Suitable for the average business or pleasure traveler
• Limited public areas, food service and facilities
• Moderate room sizes
• Breakfast in small, informal restaurant

First Class

• Exceptionally comfortable hotel
• Suitable for demanding business clients
• Superior standard of service, facilities, and public areas
• Generous room sizes
• Modern hotel, or outstandingly well-maintained older hotel
• May have a superior executive floor

Luxury Class

• Prestigious hotel with a well-known name
• Highest standards of service, accommodation, and facilities
• Among the world’s best hotels