CCRA 24/7 Call Center Solutions provides call center services to U.S. and Canadian-based travel agencies.
CCRA 24/7 Call Center Solutions allow travel agencies to provide clients daily 24-hour assistance. Client support is seamless. We answer the phone on your travel agency's behalf, stating your agency name. We utilize client profiles from your database, and use your GDS pseudo city codes so that your agency will retain all GDS segment credits for new or revised reservations.
We have invested in the best technology and the most professional staff our industry has to offer. We are committed to building long-term relationships with our travel agency clients by offering their travelers dependable, caring service no matter the reason for their call.
CCRA 24/7 Call Center Solutions has a selection of services to fit your travel client needs:
|Digital Voice Recording||Electronic and Paper Ticketing|
|CallTrak Online Reporting||Emailed Itineraries|
|Toll-Free Personal Touch Numbers||VIP Desk|
|ROAM Service (Reservation Center Online Agency Monitoring|
This state-of-the-art digital voice recording system is programmed to record 100% of client-agent phone conversations. The software is designed to enhance quality control by recording all calls in a secure and easily retrievable data storage system. Digital voice recording is provided for 100% of calls to ensure full compliance to corporate travel policy, ensure a high level of client satisfaction and support accurate and amicable dispute resolution when needed.
CCRA 24/7 Call Center Solutions' proprietary CallTrak system provides password-protected, detailed activity reporting. Our after-hours call center service offers you client reports online 24/7 (including holidays) at no additional charge.
Toll-free Personal Touch numbers with customized call answering are available to all customers at no extra charge. CCRA 24/7 Call Center Solutions provides global toll-free coverage for your clients from almost any location in the world; making Reservation Centerís after-hours corporate and leisure travel assistance stand out against the rest.
We monitor travel agency online ticketing queues on an hourly basis and when an itinerary scheduled for ticketing is identified, it is automatically processed on the client agencyís behalf. ROAM supplies online emergency ticketing solutions to travel agencies.
ROAM allows travel agencies and online travel providers to successfully compete in the online market by servicing online travel requests 24/7. ROAM ensures our subscribers' credibility by issuing tickets prior to early morning and weekend departures as well as advance purchase or midnight ticketing deadlines.
CCRA 24/7 Call Center Solutions' ticketing department facilitates electronic and paper tickets as well as prepaid bookings and exchanges. Tickets include E-Tickets, Ticket-Less Tickets, and Paper Tickets. We do what we can to resolve any travel emergencies your clients might encounter.
We e-mail itineraries to the first e-mail address listed in the travelerís PNR, so travel agents donít have to chase paper trails for their clientís hotel reservations. Whether it is employee travel or corporate travel, we can get itineraries to whomever needs it.
CCRA 24/7 Call Center Solutions' VIP Desk is designed to provide executive and high-profile clients with the fast, thorough service they require in a travel emergency.† The VIP Desk is staffed 24/7 by senior level agents who are specially trained in providing rapid resolutions. The dedicated VIP Desk staff is required to have at least five years of travel industry experience, and a proven track record of dependability and timeliness.† VIP Desk clients, who call their individualized toll-free Personal Touch number, will reach a VIP Desk agent directly.
VIP Desk Services include:
- Expedited priority response
- Dedicated VIP Desk Agents
- Individualized personal touch phone numbers
- Automated airline upgrades
- Seat map selected seat assignments
Testimonials from Travel Agencies and Clients
Recently I had a wonderful experience with your 24hr help. They were able to finish my booking in less than 20 min - and make sure correct first-name was included in the booking.
I got to experience CTS off-hours support last night due to a travel issue Ė flight got cancelled, had to drive home instead. Great experience ... the agent was super helpful and got my car rez done in no time flat.
Thanks again, Valerie
I was stranded in Wichita last week with seven angry authors and I called the After Hours Travel contact and the woman I spoke with was wonderful. She successfully rebooked all 8 of us in a matter of a half hour. She was easy to talk to and very calm. It was a great experience.