We are undergoing a project to change all informational profiles from TFI24 to CCRA.

As we bring these profiles up to date, please be advised the only change will be to rename the profile and not change the content.

When this project is fully completed each of your locations will have two profiles to guide our staff in servicing your calls, CCRA and TKT24.

The profile named TKT24 houses all ticketing guidelines and the remainder of your guidelines is housed in the profile entitled CCRA.

To view the profile:

Sabre: N*CCRA	Apollo: S*CCRA
Worldspan: G**CCRA	Amadeus: PDN/CCRA

Please take a moment to look at your profile and let us know if it includes any outdated or incorrect information. As always, we request that you do not make any alterations to the profile, but instead advise us of any changes and we will update the profile for you. This way we maintain uniform information in a predictable location for our staff to quickly navigate when assisting customers. We will be happy to correct and keep your profile up to date.

Should you have any questions please contact Terrie Mendes at terrie.mendes@ccra.com

Thank you for your patience while we complete this project.

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