Contact Us

CCRA 24/7 Call Center Solutions
PO Box 7254
Fort Worth, TX 76111
Phone: 682-233-0909
Fax: 682-233-0999
info@reservationcenter.net

Operations
24/7 Jerry Paquette
Senior Director of Operations
jerry.paquette@ccra.com		 24/7 Terrie Mendes
Director
terrie.mendes@ccra.com
24/7 Val Frederick
Operations Manager
val.frederick@ccra.com		 24/7 Prisca Kirk
Ticketing Manager
prisca.kirk@ccra.com
Accounting/Payroll
24/7 Sandy Tidwell
Controller
sandy.tidwell@ccra.com 		   
Customer Service
24/7 Judy Karta
Customer Care Manager
judy.karta@ccra.com		 24/7 Donann Williams
Customer Care Manager
donann.williams@ccra.com
Sales
24/7 Glenn Freeman
Director of Strategic Accounts
glenn.freeman@ccra.com		    
Testimonials from Travel Agencies and Clients
Recently I had a wonderful experience with your 24hr help. They were able to finish my booking in less than 20 min - and make sure correct first-name was included in the booking.

Thanks, Gopi
I got to experience CTS off-hours support last night due to a travel issue – flight got cancelled, had to drive home instead. Great experience ... the agent was super helpful and got my car rez done in no time flat.

Thanks again, Valerie
I was stranded in Wichita last week with seven angry authors and I called the After Hours Travel contact and the woman I spoke with was wonderful. She successfully rebooked all 8 of us in a matter of a half hour. She was easy to talk to and very calm. It was a great experience.

Hallie